Frequently Asked Questions
These answers cover common questions before and after a digital purchase.
How are digital products delivered?
Delivery depends on the product. A code may be delivered through the order, or a top-up may be completed using the information requested during checkout.
Why is the region important?
Many products work only on accounts registered in the country or region shown on the product page.
What if an order is delayed?
Open a support ticket with the order reference so the payment and fulfilment status can be checked.
Can a completed order be cancelled?
Usually not after a code is revealed or a top-up is completed, except when the delivered product is invalid or does not match the order.
Still need help?
Contact support and include your order reference if your question is about a purchase.