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Store Terms

Terms & Conditions

Read the terms that apply when using Nexa Cards, creating an account, placing orders, and purchasing digital products.

Nexa Cards policy Digital products

Terms & Conditions Details

The rules and conditions that apply when using Nexa Cards and purchasing digital products.

Terms & Conditions

Last Updated: September 2, 2026

Support response target: Within 2 hours

Welcome to Nexa Cards.

These Terms & Conditions (“Terms”) govern your access to and use of https://nexa-cards.com/, including any purchases of gift cards, game top-ups, digital codes, subscriptions, game keys, virtual products, and other digital products or services offered through the website.

By accessing the website, creating an account, placing an order, or purchasing any product from Nexa Cards, you confirm that you have read, understood, and agreed to these Terms.

If you do not agree to these Terms, you must not use the website or purchase our products.

1. About Nexa Cards

Nexa Cards operates an online digital commerce platform offering digital products including, but not limited to:

  • Gift cards
  • Gaming gift cards
  • Game top-ups
  • Direct account top-ups
  • Game keys
  • Subscriptions
  • Virtual credits
  • Digital vouchers
  • Other digital gaming and entertainment products

Products available on Nexa Cards may change, be added, or be removed at any time.

For legal and billing purposes, Nexa Cards is operated by:

Legal Entity: Nexa Cards
Registration Number: 0008126925
Registered Address: 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM 87110, USA
Support Email: support@nexa-cards.com

2. Definitions

“Website” means nexa-cards.com and any related Nexa Cards pages or services.

“Customer”, “User”, or “You” means any individual or entity accessing the Website or purchasing a product.

“Nexa Cards”, “We”, “Us”, or “Our” means the operator of nexa-cards.com.

“Digital Product” means any electronically delivered product including gift cards, activation codes, game keys, subscriptions, virtual credits, direct top-ups, and similar digital goods.

“Code” means any digital activation, redemption, PIN, serial, voucher, or license code supplied to the Customer.

“Top-Up” means a digital product delivered directly to a game account, player account, phone number, user ID, server, region, wallet, or other specified destination.

“Order” means a purchase request submitted through Nexa Cards.

3. Eligibility

By using Nexa Cards, you confirm that:

  1. You are at least 18 years old or have reached the legal age required to enter into contracts in your jurisdiction.
  2. If you are under the applicable legal age, you may only use Nexa Cards with the permission and supervision of a parent or legal guardian where permitted by law.
  3. The information you provide to us is accurate, complete, and current.
  4. You are legally permitted to purchase the products you order.
  5. You will not use Nexa Cards for fraudulent, unlawful, abusive, or unauthorized purposes.

4. User Accounts

Certain Website features may require a Nexa Cards account.

You are responsible for:

  • Maintaining the confidentiality of your login credentials.
  • All activity performed through your account.
  • Providing accurate account and contact information.
  • Immediately notifying Nexa Cards if you believe your account has been compromised.

Nexa Cards may temporarily restrict, suspend, or terminate an account where we reasonably suspect fraud, unauthorized access, abuse, violation of these Terms, or activity that could expose Nexa Cards or its payment partners to financial or legal risk.

5. Products

All products sold through Nexa Cards are digital products unless explicitly stated otherwise.

Product availability, denominations, supported countries, supported platforms, currencies, delivery methods, and regional restrictions may vary.

Customers are responsible for reviewing all product information before purchasing, including:

  • Product name
  • Platform
  • Region
  • Country
  • Currency
  • Denomination
  • Account requirements
  • Redemption requirements
  • Compatibility restrictions

Submitting an order confirms that you have reviewed and accepted the applicable product information.

6. Region and Platform Restrictions

Many digital products are region-specific or platform-specific.

A gift card, code, subscription, or top-up intended for one country, account region, currency, or platform may not work in another.

For example, a product intended for a US account may not necessarily be redeemable on an account registered in another country.

It is the Customer's responsibility to verify compatibility before purchasing.

Nexa Cards is not required to provide a refund where a correctly delivered product cannot be used because the Customer:

  • Purchased the wrong region.
  • Purchased the wrong platform.
  • Purchased the wrong denomination.
  • Uses an account with incompatible country or currency settings.
  • Failed to review clearly displayed product restrictions.

This does not affect rights that cannot legally be excluded under applicable consumer law.

7. Pricing

All prices displayed on Nexa Cards are subject to change without prior notice.

Prices may vary depending on:

  • Product availability
  • Region
  • Supplier pricing
  • Currency exchange rates
  • Payment method
  • Market conditions
  • Taxes or regulatory requirements

The final amount payable will be displayed before the Customer confirms the transaction.

Nexa Cards reserves the right to cancel an order affected by an obvious pricing, technical, inventory, or system error.

Where payment has already been collected for such an order, the applicable amount will be refunded.

8. Payments

Customers may pay using the payment methods displayed during checkout. For additional information, please review our Payment Methods.

Available payment methods may vary depending on the Customer's location, currency, transaction value, product, risk profile, or availability of third-party payment providers.

Nexa Cards may add, remove, suspend, or change available payment methods at any time.

Payments may be processed by independent third-party payment service providers.

By submitting payment information, you represent that:

  • You are authorized to use the selected payment method.
  • The payment information you provide is accurate.
  • The transaction is legitimate.
  • You authorize the applicable transaction amount.

Nexa Cards does not guarantee that a particular payment method will always be available.

9. Payment Verification and Fraud Prevention

Digital products are particularly sensitive to unauthorized transactions because they may become immediately redeemable after delivery.

For security purposes, Nexa Cards may review certain transactions before fulfillment.

Where reasonably necessary and permitted by law, we may request additional information to confirm:

  • Customer identity
  • Payment authorization
  • Billing information
  • Account ownership
  • Transaction legitimacy

An order may be delayed, rejected, canceled, or refunded where we reasonably determine that:

  • The transaction presents an elevated fraud risk.
  • Payment authorization cannot be verified.
  • Information provided is inconsistent or inaccurate.
  • The payment provider rejects or reverses the transaction.
  • The order violates these Terms or applicable law.

Passing payment authorization does not automatically guarantee fulfillment. For additional information about transaction security and fraud controls, please review our Safety, Security & Fraud Prevention page.

10. Order Acceptance

Submitting payment does not necessarily constitute final acceptance of an order.

An order becomes accepted once Nexa Cards has successfully processed and approved the transaction for fulfillment.

Nexa Cards may refuse or cancel an order before delivery where reasonably necessary due to:

  • Fraud prevention
  • Product unavailability
  • Supplier failure
  • Pricing errors
  • Technical errors
  • Payment failure
  • Sanctions or legal restrictions
  • Incorrect information
  • Violation of these Terms

If an order is canceled before delivery after successful payment, the Customer will normally receive the appropriate refund unless prohibited by law, payment network rules, fraud investigation requirements, or another legitimate reason.

11. Digital Delivery

Because Nexa Cards sells digital products, delivery does not require physical shipment.

A product will generally be considered delivered when any of the following occurs:

  • A digital code, PIN, serial number, or activation key is displayed to the Customer.
  • A digital code becomes accessible through the Customer's account.
  • A digital code is sent to the Customer's registered email address.
  • A digital product is otherwise made available through the Website.
  • A direct top-up is successfully processed.
  • Digital credits or value are successfully transferred to the account information supplied by the Customer.
  • A subscription or other digital entitlement is successfully activated.

Once a digital code has been revealed, accessed, delivered, or successfully processed, its digital nature may make reversal impossible. For additional information about fulfillment, please review our Digital Delivery Policy.

12. Delivery Times

Many orders are fulfilled instantly or shortly after successful payment.

However, delivery times displayed on the Website are estimates unless explicitly stated otherwise.

Delivery may occasionally be delayed because of:

  • Payment verification
  • Fraud screening
  • Supplier availability
  • Publisher maintenance
  • Technical issues
  • Incorrect Customer information
  • High transaction volume
  • Third-party service interruptions

A temporary delay alone does not automatically mean that the transaction has failed.

Customers experiencing delivery issues should contact Nexa Cards Support.

13. Direct Top-Ups

For direct top-up products, Customers must carefully provide all requested information.

This may include:

  • Player ID
  • User ID
  • Character ID
  • Server
  • Region
  • Account identifier
  • Platform
  • Other information required for delivery

The Customer is solely responsible for verifying this information before submitting the order.

Where a top-up has been successfully delivered to the exact account information entered by the Customer, Nexa Cards generally cannot reverse, transfer, or refund that transaction.

Nexa Cards is not responsible for delivery to an incorrect account resulting from incorrect information entered by the Customer.

14. Gift Cards and Digital Codes

Customers should never disclose purchased codes to unknown third parties.

Once a Code has been revealed or delivered, it must be treated similarly to cash because anyone with access to the Code may potentially redeem it.

Nexa Cards is not responsible for codes lost, shared, stolen, resold, or redeemed by another person after successful delivery to the Customer.

If a Customer claims that a Code was invalid before use, Nexa Cards may investigate the Code with the applicable supplier or distributor before determining eligibility for replacement or refund.

15. Refund & Cancellation Policy

Due to the irreversible nature of digital products, completed digital transactions are generally not eligible for cancellation or refund after successful delivery, except where required by applicable law or expressly provided by our Refund & Cancellation Policy.

A refund will generally not be issued solely because:

  • The Customer changed their mind.
  • The Customer purchased the wrong product.
  • The Customer purchased the wrong region.
  • The Customer purchased the wrong platform.
  • The Customer entered an incorrect Player ID or account identifier.
  • The Customer's account is incompatible with the product.
  • A delivered Code has already been revealed.
  • A Code has already been redeemed.
  • A successful top-up has already been processed.
  • The Customer no longer wants or needs the product.
  • The Customer failed to read clearly displayed product information.

Nexa Cards may provide a refund, replacement, store credit, or other appropriate remedy where:

  • Payment was collected but the product cannot be delivered.
  • A duplicate payment occurred.
  • Nexa Cards confirms that an unused Code was invalid when supplied.
  • A technical failure prevented fulfillment and cannot reasonably be corrected.
  • Applicable law requires a refund or other remedy.

Any refund remains subject to verification.

Our separate Refund & Cancellation Policy forms part of these Terms.

16. Invalid or Non-Working Codes

If you believe you received an invalid Code, contact Nexa Cards Support without unnecessarily exposing or sharing the Code with third parties.

We may request reasonable evidence necessary to investigate the issue.

The Code may be checked with the applicable supplier, distributor, or publisher.

A replacement or refund will only be provided when our investigation reasonably confirms that the product was defective, invalid, or unusable before delivery or redemption and the Customer otherwise complied with these Terms.

Claims may be rejected where records indicate that the Code was successfully redeemed after delivery.

17. Third-Party Platforms and Publishers

Products sold by Nexa Cards may be redeemable through independent third-party platforms such as gaming platforms, publishers, online services, and other digital service providers.

Unless expressly stated otherwise, Nexa Cards is an independent retailer and is not affiliated with, sponsored by, or endorsed by the owners of the brands displayed on the Website.

All trademarks, product names, logos, and service marks belong to their respective owners.

Third-party providers control their own:

  • Account rules
  • Redemption systems
  • Regional restrictions
  • Platform availability
  • Terms of service
  • Account suspensions
  • Product changes

Nexa Cards cannot control actions taken independently by these third parties.

18. Third-Party Account Restrictions

Nexa Cards is not responsible for account restrictions, suspensions, bans, or enforcement actions independently imposed by a game publisher, platform operator, or other third-party provider unless the issue was directly caused by a failure by Nexa Cards to provide the product purchased.

Customers are responsible for complying with the terms and policies of the platform on which the product will be used.

A subsequent restriction imposed on a Customer's account does not automatically make a previously valid and correctly delivered product eligible for refund.

19. Chargebacks and Payment Disputes

If you experience a problem with an order, we strongly encourage you to contact Nexa Cards Support first so that we have an opportunity to investigate and resolve the issue.

Customers retain any dispute rights available through their payment provider or applicable law.

However, knowingly submitting false, misleading, duplicate, or abusive payment disputes may result in:

  • Account suspension or termination.
  • Restriction of future purchases.
  • Cancellation of pending orders.
  • Submission of transaction and delivery evidence to the applicable payment provider.
  • Other measures reasonably necessary to protect Nexa Cards against fraud or abuse.

Nexa Cards reserves the right to contest payment disputes and provide relevant evidence, including order details, login records, delivery records, redemption information, customer communications, fraud screening results, and other information permitted by applicable law.

20. Prohibited Use

You must not use Nexa Cards to:

  • Commit fraud.
  • Make unauthorized payments.
  • Test stolen or unauthorized payment cards.
  • Launder money.
  • Circumvent sanctions or legal restrictions.
  • Interfere with the Website.
  • Attempt unauthorized access to accounts or systems.
  • Use bots or automated tools in a harmful manner.
  • Resell products in violation of applicable restrictions.
  • Violate third-party intellectual property rights.
  • Conduct illegal activity.
  • Abuse promotions, discounts, refunds, or chargeback systems.

We may restrict or terminate access where prohibited activity is reasonably suspected.

21. Resale and Commercial Use

Unless a product is explicitly offered for reseller, wholesale, bulk, or commercial use, purchases are intended primarily for legitimate end-user use.

Customers seeking bulk or reseller arrangements should use Nexa Cards' designated reseller or business channels where available.

Nexa Cards may impose additional terms, limits, verification requirements, or pricing conditions on bulk or reseller transactions.

22. Product Availability

Products may become unavailable without notice.

Nexa Cards does not guarantee permanent availability of any:

  • Brand
  • Product
  • Region
  • Denomination
  • Payment method
  • Promotion
  • Supplier
  • Delivery method

If a paid order cannot be fulfilled, Nexa Cards will provide an appropriate remedy in accordance with these Terms and the Refund & Cancellation Policy.

23. Promotions, Coupons and Discounts

Promotional codes and discounts may be subject to additional terms including:

  • Expiry dates
  • Minimum purchase values
  • Eligible products
  • Eligible payment methods
  • Customer eligibility
  • Usage limits

Unless otherwise stated, promotions:

  • Cannot be exchanged for cash.
  • Cannot be combined with other offers.
  • May be limited to one use per Customer.
  • May be canceled in cases of abuse or fraud.

24. Taxes and Other Charges

Customers are responsible for taxes, duties, fees, or other charges legally applicable to their purchase unless Nexa Cards is required to collect and remit those amounts directly.

Additional fees imposed independently by a Customer's bank, card issuer, currency provider, wallet provider, or other payment service are outside Nexa Cards' control.

25. Website Availability

We aim to keep Nexa Cards available and functioning properly but do not guarantee uninterrupted access.

The Website may occasionally become unavailable due to:

  • Maintenance
  • Updates
  • Hosting interruptions
  • Cybersecurity incidents
  • Third-party outages
  • Network failures
  • Events beyond our reasonable control

We may modify, suspend, or discontinue Website features where reasonably necessary.

26. Limitation of Liability

To the maximum extent permitted by applicable law, Nexa Cards will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the Website or Digital Products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nexa Cards' obligations regarding defective, failed, or undelivered products remain subject to these Terms, the Refund & Cancellation Policy, and applicable consumer law.

27. Intellectual Property

The Nexa Cards Website, including its original design, text, graphics, software, branding, and other proprietary content, is protected by applicable intellectual property laws.

Third-party trademarks, game names, logos, product names, and other brand assets remain the property of their respective owners.

Displaying a third-party product or trademark does not by itself imply sponsorship, partnership, affiliation, or endorsement.

28. Privacy and Personal Data

The collection and processing of personal information through Nexa Cards is governed by our Privacy Policy.

Personal information may be processed where reasonably necessary to:

  • Create and manage accounts.
  • Process payments.
  • Fulfill orders.
  • Prevent fraud.
  • Provide customer support.
  • Comply with legal obligations.
  • Resolve disputes.
  • Protect the Website and its users.

Third-party payment providers may separately process payment information according to their own privacy policies and legal obligations.

29. Electronic Communications

By placing an order or creating an account, you agree to receive transactional communications reasonably necessary to operate the service, including:

  • Order confirmations
  • Payment notifications
  • Delivery messages
  • Security alerts
  • Refund information
  • Customer support communications

Marketing communications will be handled in accordance with applicable law and our Privacy Policy.

30. Suspension and Termination

Nexa Cards may suspend or terminate access to the Website where reasonably necessary because of:

  • Fraud or suspected fraud.
  • Violation of these Terms.
  • Chargeback abuse.
  • Security concerns.
  • Legal or regulatory obligations.
  • Repeated misuse of the service.

Termination does not remove obligations relating to transactions completed before termination.

31. Changes to These Terms

Nexa Cards may update these Terms from time to time to reflect:

  • Changes to the Website.
  • New products or services.
  • Legal requirements.
  • Payment requirements.
  • Operational changes.
  • Security requirements.

The latest version will be published on this page together with its effective or last-updated date.

Continued use of Nexa Cards after an updated version becomes effective constitutes acceptance of the revised Terms where permitted by applicable law.

32. Severability

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

33. No Waiver

Failure by Nexa Cards to enforce any provision of these Terms on one occasion does not constitute a permanent waiver of that provision or any other right.

34. Governing Law

These Terms and any disputes relating to Nexa Cards will be governed by the laws applicable to:

New Mexico

Subject to any mandatory consumer rights or laws that apply in the Customer's jurisdiction.

35. Contact Us

If you have questions regarding these Terms, an order, payment, refund, or Digital Product, contact:

Nexa Cards
Website: https://nexa-cards.com/
Email: support@nexa-cards.com
Legal Entity: Nexa Cards
Registered Address: 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM 87110, USA

Please include your order number when contacting us about a transaction.

By completing a purchase through Nexa Cards, you confirm that you have reviewed the product information and agree to these Terms & Conditions, our Privacy Policy, Refund & Cancellation Policy, Digital Delivery Policy, and any product-specific conditions displayed before purchase.